GENERAL TERMS AND CONDITIONS
Service Provider’s details:
Vagabond Hotels Kft.
Registered office: 1083 Budapest, Práter utca 6-8. C. lház. Ground floor 002.
Company registration number: 01 09 966962
Court of Registration: Metropolitan Court of Registration
Tax number: 23468290-2-42
Phone number: +36 30 011 6507
Email address: operation@vagabondhotels.com
Service Provider’s website: www.vagabondhotels.com
Service Provider’s central office address: 1083 Budapest, Práter utca 6-8. C. lház. Ground floor 002.
Hosting provider’s details:
Company name: D-EDGE Hospitality Solutions
Registered office: 66 Rue des Archives, 75003 Paris, France
Tax number: FR35 431513852
Email address: ahorvath@d-edge.com
Contact person: Ádám Horváth
1.2. Guest: the contracting party availing the service.
1.3. Parties: collectively, the Service Provider and the Guest.
1.4. Contract: The agreement between the Service Provider and the Guest, in accordance with the conditions stated in Section 3 of the General Terms and Conditions (GTC), consisting of this GTC and the Individual Contract.
1.5. Service: temporary, paid transfer of the Apartment for accommodation purposes for a specified period.
1.6. Apartment: the real estate specified in the Contract, where the Guest may stay for the specified period as outlined in the Contract.
1.7. Arrival day: the first day of service provision specified in the Contract, on which the Guest must vacate the Accommodation by 10 am.
1.8. Departure day: the last day of service provision specified in the Contract.
1.9. GTC: General Terms and Conditions.
1.10. Individual Contract: the contract concluded between the Parties as a result of the Guest’s reservation, containing the specific conditions of the reservation and not recorded in writing.
2.1. The purpose of these GTC is to regulate the legal relationship between the Parties.
2.2. The Guest, by finalizing the reservation, acknowledges that they have read and accepted the GTC on the Service Provider’s website or at the Service Provider’s customer service, and considers all its provisions binding on themselves. In the event that the provisions of the GTC and the Individual Contract concluded between the Parties differ, the provisions of the Individual Contract shall prevail.
Online booking, booking process
3.1. The Guest can book the Service online on the Service Provider’s website www.vagabondhotels.com, following the booking guide on the website, and also through accommodation intermediaries. During the online booking, the Guest accepts the general terms and conditions and the House Rules posted on the Service Provider’s website, which are part of the contract.
3.2. The contract is concluded and comes into effect when the Service Provider accepts (confirms) the Guest’s online reservation by sending an electronic mail to the email address provided by the Guest. If the email is not found, please check the SPAM folder. If not found there, please contact the Service Provider. The confirmation email contains the details of the reservation, and the Service Provider sends the GTC as an attachment to the email, which the Guest has read and accepted before making the reservation. The contract does not constitute a written contract. The Service Provider does not register the contract.
3.3. The contract between the Parties is established by the confirmation email sent by the Service Provider.
3.4. The Service Provider does not take responsibility for damages resulting from incorrectly or falsely provided data; the Guest is responsible for the accuracy and truthfulness of the data provided.
3.5. Steps of the reservation:
3.5.1. The Guest clicks on the “BOOK NOW” button on the www.vagabondhotels.com website.
3.5.2. The Guest selects the appropriate options under “Hotel, Number of adults, Number of children.” The Guest has the option to enter a “Promo code.”
3.5.3. In the calendar view, the Guest selects the desired period of stay, then, by clicking on the “BOOK” button, they can filter the options.
3.5.4. By clicking on the “SELECT” button, the Guest can make the appropriate selection.
3.5.5. By clicking on the “CONTINUE” button, the Guest incurs the payment obligation for the reservation, which they finalize by providing the requested personal and credit card information.
Booking through customer service
3.6. If the Guest does not book the Service online, they have the option to book the Service through the Service Provider’s customer service by telephone, in writing, or in person.
3.7. When making a reservation through the customer service, the Service Provider sends a written confirmation of the reservation by email or by post. In the event of a reservation made by telephone, the Service Provider sends the GTC by email or by post if requested by the Guest.
Temporal validity of the contract
3.8. If the Service Provider does not confirm the reservation, the Guest is released from their contractual obligation.
3.9. The contract is concluded for a definite period, including the period of stay specified in the Contract. If the Guest wishes to extend their stay, the Parties may agree to extend the Contract. In such a case, the terms of the extended stay must be laid down in writing. In the event that the Parties do not reach an agreement on the extension of the stay, the Guest must vacate the Apartment by 10 am on the Departure day. The Guest acknowledges that the Service Provider is not obligated to extend the stay.
3.10. The language of the Contract is English.
Language of the contract
3.11. The contract is established in either Hungarian or English, according to the choice made by the Guest at the time of booking.
4.1. The fees for the service and current discounts can be found on the Service Provider’s website. Additional fees beyond the service fee are outlined in the House Rules.
4.2. The Guest can book the Accommodation at the current rates published on the Service Provider’s website. Following the reservation, the Service Provider is not entitled to unilaterally modify the service fee.
4.3. With the exception of booking pages on szallas.hu and hotelbeds.com, the service fees do not include the 4% tourist tax. If the tourist tax is not included in the price, the Service Provider will charge it separately, and it is payable along with the accommodation fee.
4.4. The fees specified in HUF are for informational purposes only. The accommodation fee must be paid in EUR, and any additional bank charges are the responsibility of the Guest.
5.1. If the Guest makes a reservation on-site and thus enters into the contract at the Service Provider’s customer service, the Guest is obliged to pay the service fee in full before the handover of the Apartment, either by bank transfer or credit card.
5.2. If the Guest makes an online reservation, the service fee can be paid immediately or at a later time, depending on the Guest’s choice.
The Guest must pay the total service fee – after deducting any discounts – with a credit card through the payment system provided on the Service Provider’s website immediately after finalizing the reservation. The Service Provider calculates the total service fee in EUR after the reservation. In the case of immediate payment, the Guest is entitled to the discounts specified on the Service Provider’s website.
If the Guest does not choose immediate payment, they provide the Service Provider with valid credit card details during the reservation and undertake to pay the total service fee on the day of arrival before the handover of the apartment. The Guest is not required to pay a deposit, but the Service Provider reserves the right to temporarily reserve a certain amount as a guarantee before arrival. The Guest accepts that if they do not fulfill their payment obligation and do not cancel the reservation in accordance with General Terms and Conditions point 6, the Service Provider is entitled to charge the Guest’s credit card with the full amount of the service.
5.3. If the amount on the credit card does not cover the debt, the reservation is invalid.
6.1. The Guest is entitled to cancel the reservation in writing or by email free of charge if the cancellation is made within the free cancellation period specified in the cancellation conditions. In case of a cancellation beyond this period, the Service Provider will proceed according to the cancellation conditions available on the reservation page associated with the respective booking. If the Guest has partially or fully paid the service fee, the Service Provider will refund the paid amount to the Guest’s bank account within 30 days of the cancellation, provided that the Guest is entitled to free cancellation according to the cancellation conditions. The costs of the transfer are borne by the Guest.
6.2. In the event that the Guest does not cancel the reservation and does not appear at the Service Provider on the Arrival day specified in the reservation for the purpose of occupying the Apartment or does not notify the Service Provider of their arrival at a later time or on a later date, the obligation to provide the service ceases at midnight on the day of arrival. Subsequently, the Service Provider is entitled to the full service fee, and is not obliged to keep the Apartment for the Guest, but may rent it to a third party.
6.3. Cancellation Conditions
Cancellation conditions may vary depending on the reservation. Please check the exact cancellation conditions on the reservation page. Please note that different cancellation conditions apply to bookings that can be modified/canceled within the deadline and non-refundable bookings in case of cancellation.
7.1. Check-in is done in person. Occupancy of the Apartment (check-in) is possible from 3:00 PM local time on the Arrival day specified in the reservation. Upon check-in, the Guest must present a valid credit card. The Service Provider is entitled to request a cash deposit or a credit card guarantee.
7.2. On the Departure day, the Guest must leave the Apartment no later than 10:00 AM (check-out). If the Guest does not vacate the Apartment by 10:00 AM on the Departure day, a separate fee of 30 EUR per hour must be paid to the Service Provider from 10:00 AM until departure. The Guest is obligated to pay this fee even if they have notified the Service Provider of their intention to depart later.
7.3. In the event that the Guest loses the garage gate opener or the key to the Apartment, they are obligated to pay a flat compensation fee of 100 EUR to the Service Provider.
8.1. The Guest may use the Apartment and the building in which it is located in accordance with its current function, appropriately and for its intended purpose.
8.2. The Service Provider provides the service booked and paid for by the Guest in accordance with the provisions of the contract.
8.3. The Guest may keep pets in the Apartment only with the prior written consent of the Service Provider, who is entitled to charge an additional fee of 15 EUR per night for this.
8.4. Only as many guests as specified in the reservation may use the Apartment. The Guest is not entitled to sublet the Apartment.
8.5. The Apartments are fully furnished. By occupying the Apartment, the Guest acknowledges the presence and good condition of the furniture and equipment in the Apartment.
8.6. Smoking is prohibited in the Apartments. If the employees or other authorized persons of the Service Provider (e.g., cleaning service) observe that the Guest is smoking in the Apartment, or if the smoke detector indicates this, the Guest must pay a flat compensation fee of 100 EUR to the Service Provider.
8.7. The Guest must immediately notify the Service Provider if they notice any damage to the Apartment or its furniture, equipment, or if there is a malfunction in any of the furniture and tools. The Guest is responsible for any damage they cause in the Apartment or its furnishings. The Guest is also liable for damages caused by a third person in the Apartment if the Guest allowed the third person to enter the Apartment.
8.8. The Guest accepts and is obligated to comply with the behavioral regulations specified in the House Rules, which are attached to and form an integral part of these General Terms and Conditions.
8.9. If, for reasons within the Service Provider’s own sphere of interest (e.g., transfer to another party, temporary operational issues, defects in the Apartment, etc.), they are unable to provide the service specified in the contract, hand over the reserved Apartment to the Guest, then the Service Provider is obliged to ensure the Guest’s accommodation as follows:
The Service Provider offers the specified service in another accommodation of the same category for the duration specified in the contract or, if the Apartment is temporarily unsuitable for accommodation due to a defect, until the defect is remedied, against the already confirmed fee. The Service Provider bears all costs of the replacement accommodation. If the Service Provider fulfills the above obligations, or if the Guest accepts the replacement accommodation offered to them, the Guest cannot subsequently claim compensation.
The aim of the Service Provider is to fulfill the service in a quality consistent with the contract, ensuring the complete satisfaction of the Guests. If the Guest still has any complaints regarding the service, they can submit both oral and written complaints to the Service Provider. Complaints can be submitted via email, and alternative dispute resolution is available through a conciliation body. Additionally, the Guest can address their complaint to the relevant district office.
The Guest can submit their complaint intended for the Service Provider to the email address operation@vagabondhotels.com, verbally at the Service Provider’s customer service (1073 Budapest, Kertész utca 25, 1061 Budapest, Paulay Ede utca 3, or 1072 Budapest, Nagy Diófa utca 14, depending on which accommodation the Guest booked), or by post to the registered office (1083 Budapest, Práter utca 6-8. C. building, Ground floor 002) or central office address (1083 Budapest, Práter utca 6-8. C. building, Ground floor 002).
The Service Provider will immediately investigate and remedy oral complaints if necessary. If the Guest disagrees with the complaint handling or immediate investigation is not possible, the Service Provider will immediately draw up a record of the complaint and its position, sending a copy of it to the Guest by post or email, or by electronic means in the case of a verbally communicated complaint, no later than 30 days from the date of the complaint.
The Service Provider will respond in writing to written complaints (including those received by email) as soon as possible, but no later than 30 days from the receipt of the complaint. If the complaint is rejected, the Service Provider will justify its position.
If the Guest encounters a problem, they can also use the online dispute resolution provided by the European Commission. Detailed information about this can be found at https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks. The Guest can initiate online dispute resolution at https://ec.europa.eu/consumers/odr/main/?event=main.home.selfTest.
The Guest can also initiate proceedings with conciliation bodies, and the Service Provider cooperates in conciliation proceedings. The Guest, who is a consumer, may initiate their request with the Conciliation Body competent for their place of residence or stay, or with the Conciliation Body competent for the registered office of the Service Provider. The contact details of the Conciliation Bodies are available on the https://bekeltetes.hu/udvozlo website under the Menus tab. If the consumer does not have a domestic residence and place of stay, the jurisdiction of the conciliation body is determined by the registered office of the undertaking involved in the consumer dispute or the body authorized to represent it. The Conciliation Body competent for the registered office of the Service Provider is the Budapest Conciliation Body (1016 Budapest, Krisztina krt. 99, 1st floor 111.; phone: +36 (1) 488 21 31; email: bekelteto.testulet@bkik.hu; mailing address: 1253 Budapest, Pf.: 10.; website: https://bekeltet.bkik.hu).
Further information on conciliation proceedings is available at https://bekeltetes.hu/tartalom/21/menu/8. More details on submitting requests can be found at https://bekeltetes.hu/tartalom/22/menu/9.
Additionally, the Guest can turn to the competent district office in consumer protection matters. In consumer protection matters, the district office acts as the first instance. The jurisdiction of district offices is available at http://jarasinfo.gov.hu/.
Moreover, concerning their consumer complaint, the Guest can also contact the European Consumer Centre. The complaint can be submitted at https://www.magyarefk.hu/hu/ or through the following contact details: Postal address: 1357 Budapest, Pf. 2.; email: info@magyarefk.hu; phone: +36 1 896 77 47.
10.1. The Guest may stay in and use the apartment at their own risk and responsibility.
10.2. The Guest acknowledges that the building in which the Apartment is located does not have a reception, concierge, or security service. The Service Provider is not responsible for any damages caused to the Guest or persons staying in the Apartment during the provision of the Service, as well as for valuables left in the Apartment or the building.
10.3. The Guest is liable for any damage caused to the Apartment or its furnishings by the Guest, or by any third party or pet admitted to the Apartment by the Guest.
10.4. If the Guest has provided a security deposit to the Service Provider, the Service Provider is entitled to use the deposit to compensate for damages caused to the Apartment or its furnishings. The Guest is obliged to pay for damages exceeding the amount of the deposit. If the Guest has provided card details as a deposit, in that case, the specified card will be used to cover the damages.
11.1. The Guest is only entitled to cancel the reservation in accordance with point 6.1, within the specified cancellation timeframe.
11.2. The Guest acknowledges that, in accordance with Section 29(1) letter l) of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses, they are not entitled to withdraw from or terminate the contract.
11.3. The Service Provider may terminate the contract with immediate effect if the Guest:
In the case of termination with immediate effect, the Service Provider is not obligated to refund the paid service fee—either partially or in full. The Service Provider is entitled to retain the entire amount paid as a lump sum compensation.
12.1. The Service Provider processes the personal data provided by the Guest during the reservation in accordance with the General Data Protection Regulation (GDPR) of the European Parliament and of the Council (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, as well as the provisions of Act CXII of 2011 on informational self-determination and freedom of information. The purpose of data processing includes providing accommodation services, entering into the contract, guest registration, service delivery (including reservation, invoicing, tourist tax payment, communication with guests), and fulfilling contractual obligations and handling complaints. Detailed information about the processing of personal data can be found on the Service Provider’s website at www.vagabondhotels.com. By making the reservation, the Guest acknowledges having read and understood the information on data processing.
13.1. Matters not regulated in the contract are governed by Hungarian laws, especially the provisions of Act V of 2013 on the Civil Code.
13.2. This GTC is available in both Hungarian and English. In case of any discrepancies between the Hungarian and English versions, the Hungarian version shall prevail.
13.3. The Parties shall primarily settle disputes amicably. If an amicable settlement of the legal dispute is unsuccessful, the Hungarian courts shall have exclusive jurisdiction over the legal disputes.